The response to the COVID-19 is rapidly evolving. During this difficult time, ServiceMac is committed to providing you with guidance on payment relief options so that you can focus on the safety of yourself and your family.
If you are experiencing a hardship due to: loss of employment, income reduction, illness or other related impacts from COVID-19, help is available.
Offering the ability to temporarily suspend or reduce your monthly payment for a limited period of time, which is also known as a Forbearance plan.
When selecting a forbearance plan, it is important to keep in mind that you will have to repay any missed or reduced payments. Repayment options vary by loan type and in most cases allow for installments overtime.
We understand the importance of credit scores. ServiceMac will not report negative data to credit bureaus or assess late fees for customers actively performing on forbearance plans (reduced or suspended payment agreements), outside of the status of performance that applied upon the forbearance plan being established. Performance prior to the forbearance plan, whether positive or negative, will however, continue to be reported throughout the duration of the plan.
The initiation of new foreclosures, foreclosure sales and evictions will be suspended in accordance with applicable federal and state law and agency guidelines.
CARES Act Mortgage Forbearance: What You Need to Know
If your conventional loan is owned by Fannie Mae, please see this helpful video about options after your COVID-19 forbearance.
Just because your forbearance is ending, doesn't mean you’re on your own. We're here to help you get back on your feet. You may be eligible for an extension or other assistance.
Get started today or talk to a HUD-approved housing counselor for free advice on what to do next. Find a HUD-Approved Housing Counselor: (800) 569-4287
You will need to enter your social security number, loan number, and zip code to locate your loan and register. If you have any questions when registering or selecting your plan, contact us at (844) 478-2622.Click Here to Begin
Monday - Friday 8:30 am to 8:00 pm ET
Saturday 9:00 am to 3:00 pm ET
If you click “Yes” below, you will be directed to another website. A new tab or window will be opened. Before you click “Yes”, we want you to know that the site owner of that website is responsible for what is on their website. Also, their privacy policies, cookies and level of security may be different than ours, so please review their policies and other disclosures.
Our goal is to provide 24/7 access to your loan information.
Call our Automated Loan Information System from any touch-tone phone 844-4SVCMAC (844-478-2622)
Call to speak with a Customer Service associate.
Monday - Friday 8:30 AM - 8:00 PM EST
Saturday 9:00 AM - 3:00 PM EST