we take consumer protections seriously. Below are some helpful links regarding compliance with consumer protection laws.
View the list of licenses
holds in each state.
The Fee schedule
provided is a list of common fees and costs
that may be incurred in connection with a mortgage loan. Actual fee amounts and costs are subject to change and vary depending on the applicable state law and/or agency guidelines and your loan documents.
Find out how
shares your personal information.
’s Privacy Notice
shares your personal information in accordance with federal law and state law.
Notice of Error/Requests for Information/General Complaints
Please submit a written notice of error, information request or general complaint addressed to
’s mortgage resolution unit stating the specific error(s) that you believe to have occurred, specific information requested
or general complaint. Include your full name, loan number, and submit to: P.O. Box 100078 Duluth, GA 30096-9377.
Texas Disclosure — For property located in Texas
is licensed under the laws of the state of Texas and by state law is subject to regulatory oversight by
the department of savings and mortgage lending. Consumers wishing to file a complaint against a mortgage banker or a licensed
mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas department of savings
and mortgage lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the
department’s website at www.sml.texas.gov
A toll-free consumer hotline is available at (877) 276-5550. The department maintains a recovery fund to make payments of certain actual
out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators.
A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the
payment of a claim. For more information about the recovery fund, please consult the department’s website at
New York - For property located in New York
THIS SITE IS NOT AUTHORIZED BY THE NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES. NO MORTGAGE SOLICITATION ACTIVITY OR LOAN APPLICATIONS FOR PROPERTIES LOCATED IN THE STATE OF
NEW YORK CAN BE FACILITATED THROUGH THIS SITE. BORROWERS MAY FILE COMPLAINTS AND OBTAIN FURTHER INFORMATION ABOUT FAIRWAY INDEPENDENT MORTGAGE CORPORATION BY CONTACTING THE NEW
YORK DEPARTMENT OF FINANCIAL SERVICE CONSUMER ASSISTANCE UNIT AT 1-800-342-3736 OR BY VISITING THE DEPARTMENT’S WEBSITE AT WWW.DFS.NY.GOV/.